TERMS OF PURCHASE

All prices are listed in Australian Dollars

Our primary means of communication with you is by your email address. We will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting us.

CHANGING OR CANCELLING ORDERS

In the first instance, if you have an issue with your order then please contact us as soon as possible.

Changes to orders, including cancelling because of an error or for a change of mind, are possible only for a limited time before your order begins processing in our Distribution Centre for In Stock items, or begins processing at our supplier for all other items.

If you want to change your order, you will need to advise us as soon as possible in order for us to determine whether your order has been processed. Once your order has been processed it is not possible to change that order. Note we are unable to combine multiple orders.

Any addition or substitution may cause a change in the shipping time frame for that order.

Other than for defective items a refund is only possible if we have confirmed that your change or cancellation was able to be processed. We may offer a credit for a cancellation accepted outside of these terms.

RETURNS POLICY

This policy does not limit the rights you are entitled to under Australian Consumer Law.

Returns for defective items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have received an item that is incorrect, damaged or faulty please contact us as soon as possible from the time the delivery was made. We may require evidence of the issue and may require you to return the item for assessment.

Returns for change of mind

Before returning anything you must contact us.

We are not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.

All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.

Returned items for a change of mind must be received by us in new and re-saleable condition (except where a damaged item has been accepted for return).

Where an item is returned for a change of mind without our approval, or has not been packed securely, or is not in a new or re-saleable condition when it arrives, we are not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.

Store credits and refunds for an approved change of mind return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.

REVIEWING ORDERS

You may cancel an order if unshipped within 60 days provided that is not in transit from a supplier. We reserve the right to cancel and refund your order where more than 60 days have passed and we are unable to source the title(s).

DELIVERY EXPECTATIONS

Occasionally stock may run out before the website is updated and you will be notified if you have been affected. Dispatch times for 'in stock' items can be delayed due to; increased volume of orders; warehouse disruptions; and for other matters beyond our control.

Titles can and do sometimes become temporarily unavailable whilst reprinting, or they may go out of print without prior notice from the publisher. If an item in your order is affected you will be notified of the delay.

Shipping Expectations

It may take an appropriate number of days for Australia Post for Australian orders or the usual postage time for international orders to deliver to you from Sydney NSW.

INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION

Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:

    Delayed delivery

    Lost parcel

    Package/s returned to us

If we have incorrectly addressed a package then we will be responsible for the resending, replacement or refund of the items not delivered or delayed, including any further cost of packaging and delivery.

Where you have provided any incorrect and/or insufficient information that results in the package being returned then your order may be cancelled and a store credit will be issued.

We will not be liable for any shipment that is materially delayed or lost and is found to have had incorrect and/or insufficient details provided by you.

If the package has the correct delivery information and is 'lost' by Australia Post, we will replace the items (at our cost) or issue a store credit if the timing of the shipment of the replacement copies is not acceptable to you. You will first need to have checked with your local Post Office.

If we are unable to source a replacement copy due to the title no longer being available a refund will be processed for the unavailable title.

Mail Redirections

Australia Post Redirections may not work with packages. We will not be responsible for replacing goods or extra costs if a redirection has not been successful. Please contact us before you move to ensure a current order has the updated details to minimise delays.

CHARGING OF CREDIT CARDS

All purchases are charged at checkout.

After you have placed the order and we find an Item/s is no longer available we will remove it from your processed order and you will be refunded for that item.

If any delays are discovered on a title at the time of processing, you will be notified with the options available to you.

If we are unable to charge your credit card due to insufficient funds or other errors, then we will attempt to contact the customer to rectify the issue. If the issue is not resolved then the order will be cancelled.

If the stock availability or prices have changed between the time of placing the order and payment being received your order may be cancelled.

ORDERS WITH MULTIPLE ITEMS

Customers with more than one item may be sent their items in multiple shipments. We may hold on to items after the first item has been allocated to the order to include as many items in one shipment as possible.

Customers shipping to addresses in Australia pay a one off fee for as many shipments required per order. If you require items to be sent before the items in your order are consolidated, an additional postage charge may apply.

OVERSEAS ORDERS

All overseas orders are consolidated to one delivery

If our freight provider service does not deliver to your specified address we reserve the right to cancel your order before it is processed.

Orders over the value of AUD$900 being delivered to New Zealand may be liable for customs charges, taxes (including GST) and brokerage costs. These charges are the responsibility of the recipient and we will not reimburse customers for these import costs or provide a refund or credit for any order if a customer refuses to pay them.

Privacy

We keep all personal information submitted in the strictest confidence and in accordance with this privacy policy. This information will not be released to anyone other than necessary to complete your order. We may provide our suppliers with your personal information that is necessary to complete your order so they may deliver directly to you to improve delivery times. We require your contact information to be kept in the strictest confidence by them. We will not rent or sell your personal information to any third party without your permission.

Third-Party Service Providers: we may provide the service providers that deliver packages with your email address and/or mobile phone number ONLY to provide customers up to date delivery tracking of dispatched orders.

DISCLAIMER

The information contained on our website may contain technical inaccuracies or typographical errors. All liability howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Copyright in bibliographic data and cover images is held by the publishers or by their respective licensors: all rights reserved.